Exchange Policy
At Novea customer satisfaction is important to us. Please read our policy below carefully:
No Returns Policy
- All sales are final. We do not accept returns or provide refunds once an order has been placed.
Exchanges
- Exchanges are only available in the following cases:
- You received a damaged or defective item.
- You received the wrong item compared to your order confirmation.
Exchange Conditions
- To qualify for an exchange, you must notify us within 3–7 days of receiving your order by contacting us at Novealb@gmail.com.
- Items must be unused, in their original packaging, and accompanied by proof of purchase.
- Once approved, we will arrange an exchange for the correct item or a replacement of the damaged item.
Non-Exchangeable Items
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Items that were delivered correctly and without damage are not eligible for exchange.
Contact Us
If you have any questions regarding our Privacy Policy or Exchange Policy, please contact us at:
Email : Novealb@gmail.com.